1. "Invoices" Section
Path: Invoices in the menu → clientarea.php?action=invoices
All invoices for VPN servers are here: paid, unpaid, cancelled.
2. Invoice Statuses
- Unpaid — payment required by the due date;
- Paid — payment received;
- Cancelled — invoice voided;
- Refunded — refund issued.
Overdue invoice warnings may appear on the client area home page — follow the link and pay to avoid server suspension.
3. Paying an Invoice
- Open the invoice from the list.
- Verify amount, period, and service description.
- Click Pay Now.
- Select payment method and follow the payment gateway instructions.
- After successful payment, invoice status changes to Paid and the service remains or becomes active automatically.
4. Downloading Documents
Paid invoice cards offer PDF copies of the invoice and receipt (if enabled in settings). Save documents for accounting.
5. Auto-Renewal
VPN servers renew on the billing cycle (month/year per plan). WHMCS billing generates a new invoice several days before the due date. Monitor email notifications and the Invoices section so the server is not suspended.
6. Payment Problems
Open a support ticket, provide the invoice number, and describe the payment gateway error. Do not create duplicate orders for the same plan without coordinating with support.
