1. When to Contact Support
- server did not activate after payment;
- management panel login not working;
- invoice and payment questions;
- VPN server technical failures;
- plan change or additional resource requests.
2. Opening a Ticket
- Menu Support → Open Ticket or submitticket.php.
- Select the "Support" department.
- Enter subject and detailed problem description.
- For a specific server issue, select the related service in the form — this speeds up processing.
- Attach screenshots if needed.
- Submit the ticket.
Replies arrive by email and appear in My Tickets.
3. Viewing Tickets
Path: Support → My Tickets
Statuses: Open, Answered, Customer-Reply, Closed. Reply in the ticket until the issue is resolved, then support or you can close it.
4. Knowledge Base
Path: Support → Knowledge Base → index.php?rp=/knowledgebase
Sections for managers:
- VPN Client Management Panel — working with servers and CLIENT ID;
- Client Area — WHMCS billing instructions (this section);
- IDCONVERTER.COM Website — granting client access;
- VPN Installation Guides — for end users.
5. Announcements
The Announcements section contains service news: maintenance, plan changes, important notices. Check when logging in to the client area.
