Do I need to order a new server myself?
No. VPN Vendor handles VPS replacement and migration. Your plan and service in the client area remain the same.
Will my order number or invoice change?
No. Migration does not create a new order or charge an additional invoice for the transfer (unless support specifies otherwise).
Do I need to recreate clients?
No. CLIENT IDs are preserved. Recreating clients in the panel is not required.
Client says the old config doesn't work — is that normal?
Yes. After migration, only new configurations from idconverter.com work. Old files and QR codes must be replaced.
Can I start migration from my panel?
No. Migration is available only to VPN Vendor administrators. Managers receive results via email and an updated panel.
How long will clients be without VPN?
During diagnosis, new VPS preparation, and transfer. Exact duration depends on the situation — ask in your support ticket.
What if migration fails with an error?
The system rolls back the panel to the pre-transfer state. Support will retry migration or propose another plan — wait for their response.
Where to Contact
Client Area → Support → Open Ticket. Provide email, service number, problem start time, and that clients cannot connect.
