1. What Is Migration
Server migration is moving your VPN server from a failed VPS to a new one. The management panel keeps the same server number and CLIENT IDs, but the IP address changes and VPN configurations are recreated.
2. Process Stages
| Stage | Who | What Happens |
|---|---|---|
| Failure detection | Manager / monitoring | Clients cannot connect, server offline |
| Support request | Manager | Ticket with service number and description |
| New VPS preparation | VPN Vendor | Replacement allocated and configured |
| Migration start | VPN Vendor administrator | Background client transfer (usually several minutes) |
| Routing verification | System | Auto-test: client → VPN → internet |
| Manager notification | VPN Vendor billing | Email "VPN server migrated to new VPS" |
| Client access update | Manager | Clients get new configs via idconverter.com |
3. Timelines
Technical migration takes from a few minutes to half an hour depending on client count. Total downtime also depends on support response time and new VPS preparation.
4. If Migration Fails
On error, the system rolls back panel database changes to the pre-migration state. Managers receive notification only for successful migration. On failure, support will contact you and retry the transfer.
