1. Scope

This Refund Policy explains when refunds, credits, or charge reversals may be available for subscription fees paid for VPNVendor managed VPN server services ("Services") purchased through our billing portal.

The Services are provided by a Ditta Individuale (sole proprietorship) registered in Italy, registration number VAT IT01812780086, trading under the name "VPNVendor" ("VPNVendor", "we", "us", or "our").

This Policy supplements our Terms of Service. If there is a conflict, the Terms prevail except where applicable consumer law requires otherwise.

2. General rule

Subscription fees are billed in advance for each billing cycle you select at checkout. Except where required by applicable law or expressly approved by us in writing, fees are non-refundable once a billing cycle has started and the Service has been activated or made available to you.

Activation includes provisioning server access, enabling the manager control panel, or delivering credentials needed to use the Service, whichever occurs first.

3. Cancellation without refund

You may cancel a subscription through the billing portal or by contacting support. Cancellation stops future renewals but does not automatically entitle you to a refund for the current billing cycle unless required by law.

Unused time, unused traffic quotas, or unused client slots within an active billing cycle do not qualify for a pro-rata refund unless we agree otherwise in writing.

4. When we may issue a refund or credit

We may, at our discretion or where required by law, issue a refund or account credit in situations such as:

• duplicate or erroneous charges confirmed after review;
• payment captured but the Service was not provisioned within a reasonable time and the issue is not resolved after you contact support;
• extended outage caused solely by us and not remedied within a reasonable period, where a partial credit is appropriate;
• other circumstances where applicable law mandates a refund.

Refund eligibility is evaluated case by case. Submitting a request does not guarantee approval.

5. EU and UK consumers

If you are a consumer in the European Union or United Kingdom, you may have a statutory right of withdrawal for distance contracts within 14 days of purchase, subject to exceptions.

For digital services that begin immediately upon your request or consent, applicable law may limit withdrawal rights once performance has started. By placing an order and accepting the Terms, you acknowledge that provisioning may begin promptly after payment.

Nothing in this section limits mandatory consumer rights that cannot be waived under your local law.

6. Trials and promotions

Free trials and promotional pricing are offered as described at signup. Unless stated otherwise, no payment is due during a free trial. When a trial converts to a paid subscription, standard billing and refund rules apply from the first paid billing cycle.

Promotional discounts apply only to the offer period stated at checkout and do not create ongoing refund rights.

7. Payment methods and processing

Refunds, when approved, are returned using the original payment method where technically and legally possible. Cryptocurrency, bank transfer, and third-party processor fees (network fees, FX, chargeback fees) are non-refundable and may be deducted from any refund amount where permitted by law.

Processing times depend on your payment provider and may take several business days after we issue the refund. Account credits, when offered, apply to future invoices only and are not convertible to cash except where required by law.

8. How to request a refund

Submit a support ticket through your client area or use the public contact form. Include:

• account email and invoice or order number;
• date and amount of payment;
• reason for the request and relevant details (e.g., provisioning delay, duplicate charge).

We may ask for additional information to verify the request. We aim to respond within a reasonable time; complex cases may take longer.

9. Chargebacks and disputes

If you initiate a chargeback or payment dispute with your bank or card issuer before contacting us, we may suspend the affected Service while the dispute is investigated.

Unfounded chargebacks may result in account suspension and recovery of fees permitted by law. We encourage you to contact support first so we can resolve billing issues directly.

10. Abuse and policy violations

No refund is available if your account was suspended or terminated for breach of our Terms, acceptable use rules, fraud, or chargeback abuse. This does not affect mandatory refunds required by applicable law.

11. Changes to this Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Services after the effective date constitutes acknowledgment of the updated Policy where permitted by law.

12. Contact

Refund questions may be submitted through the support ticket system in your client area or via the public contact page on our website.

Service operator: Ditta Individuale, VAT IT01812780086.